exoticauniquefurnishings web store FAQ section

Where does EXOTICA UNIQUE ship orders? We ship orders anywhere in the United States including Alaska, Hawaii and Puerto Rico for an additional fee. What should I expect when the order arrives and is being delivered by a freight company? Orders shipped outside of the California or Illinois areas that are too large for UPS will be shipped via Freight Carrier. Freight carriers differ from UPS in two main respects. First, the Freight Carrier is asked to contact you via telephone in order to schedule a delivery appointment. Typically deliveries can be scheduled during regular business hours: Monday through Friday, between 8am and 5pm. Second, Freight Carriers are required to remove your order from their vehicle but are NOT required to move the merchandise any distance from their vehicle unless you specifically request a White Glove Delivery. White Glove Delivery is only available within the continental U.S., and is an additional service that can only be purchased during order placement, or prior to your order leaving our facility. If you do not wish to pay a little more for a White Glove Delivery, it would be prudent to have some assistance available when you receive your order to assist in bringing your merchandise inside. When available White Glove Delivery service will be quoted in the "View Cart" screen and during Check Out. If desired simply select the service and submit your order. Unfortunately, White Glove Delivery service may not be available in some areas of the country. What is White Glove Delivery? White Glove Delivery is one of the most comprehensive delivery services available! The White Glove carrier will pick up your merchandise from our facility and transport it to your area. Upon arrival the White Glove carrier will contact you via telephone, at which time you will be provided with a specific four (4) hour delivery time window. During your delivery a two-man uniformed delivery crew will carefully remove each piece from their vehicle and place it within your home or office as you designate. White Glove Delivery includes the navigation of any stairs, tight turns, etc. If you are interested in this service, simply select "White Glove Delivery" during the check out process. Please note: Delivery personnel are NOT responsible for the removal of any packaging or assembly of the merchandise. Please have the delivery area cleared and ready for placement of your new merchandise, as the delivery crew can NOT move or dispose of any preexisting items. If my order is being shipped via a Freight carrier, how will I know when to expect it? Once your order is shipped, you will receive a tracking number and a link to your freight carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is instructed to contact you prior to delivery via phone in order to inform you of the approximate delivery time. If my order is being shipped via White Glove Delivery, how will I know when to expect it? Once your order is shipped, you will receive a tracking number and a link to the delivering carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is required to contact you prior to delivery via telephone and provide a four (4) time window in which to expect delivery. If my order is being shipped via UPS, how will I know when to expect it? Once your order has been shipped, you will receive a UPS tracking number via e-mail as well as link to the UPS website. You will be able to track your shipment from departure to arrival. UPS will NOT contact you prior to delivery. Unless specified otherwise, pakages will be sent without a signature required. If no one is home, it will be up to the driver to decide whether or not to leave it at the door.

Order and delivery times vary with product category. For upholstered items, once we receive your order we contact our manufacturer with your specifications. After manufacturing, all items are shipped to our warehouse in Oakland, CA or Miami, Florida and then sent via common freight carriers or FedEx to the customer. Because each upholstered piece is custom made, please allow approximately 8-12 weeks from date of order for upholstered items to be delivered. Some upholstered items are carried in regular stock and may have a faster ship time. E-mail us at [email protected] details. For all other non upholstered items, please allow 2-4 weeks depending on stock availability.

Because we sell these items online and offline, it is sometimes difficult to ensure stock availability. You may call us at any time at 1.240.280.2600 to check availability. If your item is out of stock we can provide you with an estimated delivery date

Every shipment is insured in the unlikely event that damage occurs during transit. While cases are extremely rare, it does happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation.

We are always happy to track your order for you. Please feel free to email us at [email protected] or call us at 1.240.280.2600 and provide us with the details of your order.

Exotica Unique sells only top-quality products from the world's best manufacturers. We are constantly seeking out new items to offer you, so check back often to see what's new. And, we take a lot of time and effort so that you pay the best price possible, whenever you shop with us. We also price match. Just contact our sales team if you find an item online for less.

Some items can be returned without a restocking fee. Most items require a restocking fee ranging from 10%-25%. For specific information regarding restocking fees on particular items, please call us. Items must be unassembled and unused, in their original condition and packaging, complete with all materials. Please contact us to request a Return Authorization form. Once you have received and completed the form, simply attach it to the original box and send it directly to the original manufacturer (see return address on box). All returns must be post-marked within 7 days of delivery. Unless the item has been damaged, you will be responsible for shipping costs both ways to and from the manufacturer. (Shipping costs will be calculated accordingly). "Bedding and Special Order Items," which are noted as such on their product page are not returnable, unless they were damaged during transit.